আবেদনের শেষ তারিখ : 14.04.2024










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Customer Services Assistant (Traffic) Singapore Airlines Ltd (GSA Simon Global)

SINGAPORE AIRLINES

Vacancy: 2

Function: Customer Service (Traffic)

Grade: Assistant

Job Profile: Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA'S customers.

Job Description / Responsibilities

Customer Service

• Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines' customers.

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Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.

Handle dispute resolution.

Airport Operations

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Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.

Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.

Administration

Execute pre- and post-flight administrative duties.

• Conduct invoice verification

Prepare monthly performance reports for internal stakeholders.

Stakeholder Management

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Facilitate regular engagement with various service handling partners, airport authorities as well as HQ.

Employment Status: Full Time

Workplace

• Work at office

Education Requirements:

• A graduate degree from a recognized university.

Experience Requirements

• At most 2 year(s)

• The applicants should have experience in the following business area(s): ■ Airline, GSA

Additional Requirements

• Age at most 35 years

• Excellent communicator and good interpersonal skills.

Fluent in Bangla and English (spoken & written)

Strong customer service orientation.

Able to work under pressure in a fast-paced environment.

• Possess strong problem-solving and analytical skills.

• Results-focused individual who can work both independently and an effective team-player.

• Must be able to work a flexible schedule, including odd hours and on weekends and holidays

• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.

• Fresh graduates are welcome to apply.

Job Location: Dhaka (Shahjalal Airport) Salary

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• Negotiable

Compensation & Other Benefits

• Weekly 2 holidays, medical allowance

• Salary Review: Annually

• Festival Bonus: 2(Yearly)

• Meal AllowanceTransport Allowance

• Uniform

Staff travel benefits

Apply Procedure

Apply Online

Application Deadline: April 18, 2024